Delivery Information
Shipping Options
We offer multiple delivery methods to suit your needs:
Standard Shipping
- New Zealand: 2-5 business days (FREE on orders over $100 NZD)
- Australia: 5-10 business days ($15 AUD flat rate)
- Rest of World: 7-15 business days (cost varies by destination)
Express Shipping
- NZ/AU: 1-3 business days (+$12 NZD)
- International: 3-7 business days (+$25 NZD)
Processing Time
- Orders ship within 1-2 business days (excluding weekends/public holidays)
- Same-day dispatch for orders placed before 12 PM NZST
Tracking Your Order
- You’ll receive a tracking number via email once shipped
- Real-time updates available through carrier websites
Delivery Areas
We ship to:
✓ All New Zealand addresses
✓ Major Australian cities
✓ Selected international destinations
Some remote locations may incur additional delivery fees
Important Notes
• Signature required for high-value orders ($200+ NZD)
• Please inspect packages immediately upon delivery
• We’re not responsible for delays caused by:
- Customs clearance
- Incorrect shipping information
- Events beyond our control
Click & Collect
- Available at select Auckland locations
- Ready for pickup within 24 hours
- FREE service
Large Item Delivery
- Applies to strollers, furniture, etc.
- Delivery times may vary (we’ll contact you to schedule)
- Additional fees may apply for:
✓ Rural deliveries
✓ Required assembly